Privacy Policy

Introduction

Welcome to MCN Mechanical and Electrical Ltd's privacy policy.

MCN Mechanical and Electrical Ltd respects your privacy and is committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website (regardless of where you visit it from). It also explains your privacy rights and how the law protects you.

Please read this policy carefully and refer to the Glossary at the end for explanations of key terms.

Important Information and Who We Are

Purpose of this privacy policy

This privacy policy gives you information on how MCN Mechanical and Electrical Ltd collects and processes your personal data, including any data you may provide through our website or via business correspondence.

Our website and services are not intended for children, and we do not knowingly collect data relating to children.

This policy supplements other notices and privacy documents provided on specific occasions and is not intended to override them.

Controller

MCN Mechanical and Electrical Ltd is the controller and responsible for this website and for your personal data (referred to as "MCN Mechanical and Electrical", "we", "us" or "our" in this policy).

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact us:

MCN Mechanical and Electrical Ltd

Email: info@mcn-solutions.co.uk

Postal address: Collingwood Buildings, 38 Collingwood St, Newcastle Upon Tyne, England, NE1 1JF

Telephone: 0191 367 2123

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

Changes to the privacy policy

We keep our privacy policy under regular review and will post any updates on our website. Please check this page periodically for updates.

Third-party links

Our website may include links to third-party websites, plug-ins, and applications. Clicking those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, please read the privacy policy of every site you visit.

The Data We Collect About You

Personal data means any information about an individual that can identify that person. It does not include anonymised data.

We may collect, use, store and transfer various kinds of personal data, including:

• Identity Data: Name, title, date of birth, and gender.
• Contact Data: Billing address, delivery address, email address, and phone number.
• Transaction Data: Details of products or services purchased and payment information.
• Technical Data: IP address, browser type, time zone settings, operating system, and platform.
• Usage Data: Information on how you interact with our website and services.
• Marketing and Communications Data: Preferences for receiving marketing from us and third parties.

We may also collect aggregated or anonymised data for statistical purposes.

We do not collect any Special Category Data (e.g., health, political, or religious information).

If we request required personal data and it is not provided, we may be unable to fulfil a contract or deliver services.

How Is Your Personal Data Collected?

We collect data in several ways:

• Direct interactions: You may provide information when filling out forms, communicating by post, phone, or email, or applying for services.
• Automated technologies: As you interact with our website, we automatically collect Technical Data using cookies and analytics tools such as Google Analytics. See our Cookie Policy for details.
• Third parties: We may receive data from analytics providers or advertising networks.

How We Use Your Personal Data

We will only use your data when the law allows us to, such as:

• Fulfilling a contract with you.
• Pursuing legitimate business interests (while balancing your rights).
• Complying with legal obligations.

We may use your data for purposes such as customer registration, order processing, service improvement, communication, marketing, and troubleshooting.

For marketing communications, consent will always be obtained where required, and you can withdraw it at any time.

Disclosure Of Your Personal Data

We may share your personal data with:

• Internal parties such as employees and contractors.
• External service providers (e.g., IT, payment, or legal services).
• Regulators or authorities where legally required.
• Business partners in case of merger, acquisition, or restructuring.

All parties must respect the security of your data and use it only in accordance with our instructions and data protection law.

International Transfers

All personal data is stored on secure servers within the UK. Data processed by analytics providers (e.g., Google) may be transferred outside the UK under appropriate safeguards.

Data Security

We use robust technical and organisational measures to protect your personal data against loss, alteration, or unauthorised access. Access is restricted to personnel with a legitimate business need to know.

If a data breach occurs, we will notify you and relevant regulators where legally required.

Data Retention

We retain your data only as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, or accounting requirements. Data may be retained longer in the event of a dispute or legal claim.

Your Legal Rights

You have rights under data protection law to:

• Request access to your personal data.
• Request correction or deletion of your personal data.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent where applicable.

You can exercise these rights by contacting us.

There is usually no fee for such requests unless they are repetitive or unjustified. We aim to respond within one month.

Glossary

• Legitimate interest: Our business's interest in managing operations to provide the best products and services securely.
• Performance of contract: Where processing is necessary to carry out an agreement with you.
• Comply with legal obligation: Where we must process data to fulfil legal or regulatory duties.