Frequently Asked Questions

We're based in Newcastle upon Tyne (Collingwood Buildings, NE1 1JF). We cover the full North East of England including Tyne & Wear, County Durham, Northumberland, Tees Valley and surrounding areas. Postcodes: NE, DH, DL, SR, TS and select CA. For larger projects we can travel further - just ask.

We aim to respond to all enquiries within 2–4 working hours during business hours (Mon–Fri 7:30am–5:30pm). For emergency callouts, call us directly on 0191 367 2123 - we provide 24/7 emergency cover.

Yes. MCN carries full public liability insurance and all relevant employers' liability cover. Certificates are available on request.

Yes - we work across domestic, commercial and industrial sectors. Whether it's a boiler replacement in a family home or a full M&E package for a multi-storey commercial development, we cover it.

Our electrical engineers hold NVQ Level 3 in Electrical Installation and are qualified to the 18th Edition of the BS 7671 Wiring Regulations. We carry out Part P notifiable work and issue EICR certificates.

Yes. All gas work is carried out by Gas Safe registered engineers. We can provide Gas Safe registration details on request and issue CP12 gas safety certificates for landlords and commercial premises.

Yes - we are OZEV-approved installers for both domestic and commercial EV charging points. We can advise on the right charger for your needs, handle grid connection if required, and install single units through to full fleet charging solutions.

Yes. We offer PPM contracts for electrical systems, fire alarms, HVAC, heating systems and more. A planned maintenance contract ensures your systems stay compliant, reduces emergency breakdowns, and can be budgeted predictably. Contact us to discuss your requirements.

You can request a quote via our contact form, by calling 0191 367 2123, or by emailing info@mcn-solutions.co.uk. For larger projects, we'll arrange a site visit to fully scope the works before providing a detailed written quotation.

Our standard call-out and first hour rate is quoted at the time of booking. We're transparent about pricing - no hidden charges. Emergency out-of-hours rates apply for 24/7 callouts.

We periodically run promotions on services like EV charger surveys, boiler servicing and maintenance packages. Check our Current Offers page for the latest deals.

Our engineers hold qualifications including Gas Safe registration, NVQ Level 3, City & Guilds, and 18th Edition wiring regulations. We are fully insured and carry out all work to relevant British Standards and building regulations. Full accreditation details available on request.

Yes - all relevant certification is provided on completion of work. This includes Electrical Installation Certificates (EIC), EICR reports, Gas Safe certificates (CP12), commissioning records and O&M manuals for larger projects.